Track 2A: Standards & Survey Tool - Explaining Standards, Scope of Work, Eligibility

Purchase the Standards & Survey Tool. At this point in the Customer Journey the client has purchased (or is about to purchase) the product-specific publication and/or the Survey Tool. You must continue to guide them on their journey. This track covers….   EXPLAINING STANDARDS, SCOPE OF WORK, AND ELIGIBILITY   LEARNING OBJECTIVES✅ 1) Acquire a deep understanding of Accred Eligibility (Accred Ops 103) with a focus on Health Plan Accreditation. 2) Identify what entity is doing the work 3) Know how to read the HPA Standards & Guidelines and recognize the information that will be most important to the prospect (look back periods, must-pass, core elements, standard structure, etc.) 4) Know how to walk customer through the publication and highlight this crucial information   TOOLS️ 1) Accred Ops 103: Eligibility (Accred Products) Module 2) HPA Eligibility Guide 3) HPA Program Fact Sheet 4) HPA Standards & Guidelines 5) Conversation Building Blocks/ Scripts - IP   TRAINING ACTIVITIES 1) Practice walking through the HPA Standards & Guidelines, digging into eligibility, and explaining the scope of work (if you haven't already downloaded the complete Standards & Guidelines, go to your My.NCQA account to do so). 2) Schedule a practice session with your Training Buddy using Calendly, email templates, and tracking all communication to the Lead Record. 3) Role play with your Training Buddy